Jessica London Reviews

If I could give them a 0, I would, my 93 yr old mother order 4 pairs of shoes from this company, she received them, tried on 2 pairs, and sent all 4 pairs back immediately ( the shoes were stuff and hard) she also sent 34.00 to cover any s&h charges. That next month she received a full statement for the shoes plus interest charges, she contacted the company to see if the received the returned shoes, they did, they offered to send her a check for 176.00 instead of removing the cost for the returned shoes ( 50x4) 200x dollars was the cost for the shoes...here we are some 6 months later, this problem is not resolved, she just received this 176.00 check that will be sent back, they want your interest and late fee to mount up, while the use some unscrupulous method to scam people out of money.
DO NOT BUY FROM THESE SCANDALOUS PEOPLE

My 93 yr old mother bought 4 pairs of shoes from this company, she tried on 2 pairs ( which were very hard and stiff) sent them back immediately, plus a 34.00 check for s&h. But the next month a statement comes, for a payment for the shoes, she contacts them, that the shoes were returned, the check, they have been received, but they offer to send her a check, for the returned items. 176.00 but she still must pay the amount due on the statement, she says. No, remove the amount due you have your merchandise, now here we are 6 months later, a check comes alone with a new statement with interest charges, late fees up to 400+ dollars, with this little 176.00 check, they want interest money and fees to mount out, instead of receiving the return items, substraction from your account. They are a fraudulent, scramming establishment, I will do everything in my power to expose them for scamming people from their hard earned money.

I used to be a customer of Jessica London snd order a lot of things. Now the shipping cost is ridiculous. I was just going to order an out fit and they wanted almost $23.00 dollars for one pants and jacket. I will not be ordering any more.

Cant reach them online, phone, reps hangup when they answer phone. They changed account #s, now cant sign on. Lets see if they respond

Purchase an item and returned it because I did not like the fit. My phone xpectation was that my credit card would be credited only to find out that a gift card was given instead. When I requested to have the gift card canceled and the credit placed on my account I was told it would cost me 10.95$ from the credit that was minus the shipping cost. So I would get back half of what I paid for the item. So after going back and forth with the rep she told me she would forfeit the 10.95$ fee.. well when I looked at my statement it reflected the fee was not forfeited. I have cut up this card and will never order for Jessica London Again. Very dissatisfied with the service.

I ordered 10 sleeveless nightgowns in different sizes to prepare for a week in the hospital soon. I was charge over $27 for shipping!! I nearly choked but was in a time pinch and paid it. When going through their website to return 6 of those items, something new appeared called "Happy Returns" It claimed if you use that service they will refund you immediately, you don't have to pack it up, and you drop off at nearest Fedex. I thought, what the heck, I'll try it. After the Fedex man scanned the return in the store, I asked for a receipt to prove I had dropped it off. He said they would send me a receipt IMMEDIATELY and to check my phone. I waited 15 min to get that email & had to leave for an appt. I figured it's like an Amazon return at Wholefoods, where they scan the product and you get an email immediately. I never received that email so I made phone calls to Jessica London, messaged them through their website, and spoke through their chat feature & their agent said I should call Fedex, it was their problem. Thank goodness I took a pic of the items at the Fedex counter & the man who scanned the return. I had sent those pics to JL and Happy Returns. 3 days later I get an email acknowleding the return. I don't think I would have if not for the pictures I had taken to prove it & would use to contest this on my credit card if they failed to refund me. They charged me the same price to use Happy Returns as they did for the postage paid label they provided by USPS! I will never use Happy Returns again. The post office will give you a receipt to prove you dropped off the package. Using Happy Returns, all the liability is on you if the package is lost & you're paying the same price as the USPS provided label. Jessica London is making money off Happy Returns. You'd think for the price they charge for shipping that Happy Returns would at least be free like Amazon returns, are at the least, at a much reduced cost over the price of USPS. The refund is NOT immediate either, as they claimed. So, it's BUYER BEWARE. Know you are paying the same to return an item whether using the USPS or Happy Returns, but you have all the liability using Happy Returns. I will not SHOP here anymore simply because their shipping is outrageous compared to other stores I shop at online. I suggest you check out Ullapopken.com where they ship for $9.95 no matter how much you spend and that is coming all the way from Germany and it always gets here in 3 days!! And their return shipping price is lower, too. Most other places I shop online are cheaper for shipping than all FULL BEAUTY store affliliates. bye bye full beauty!

This is one place i will never order anything again. THEY WILL RIIP YOU OFF. THEY CHARGE 12.99, FOR SHIPPING PLUS TAX. WHEN YOU RETURN YOUR ITEM THEY KEEP THE 12.99. THEY CLOTHING ARE VERY CHEAPLY MADE. I PROMISE I WILL TELL EVERYONE NOT TO PURCHASE NOTHING FROM THEM. THEY SOLD A DRESS FORM 44.00 WHEN I GOT THE BILL THE DRSS COST ME 78.14. THEN THE CHEAP DRESS WENT ON SALE FOR 29.99. I ALSO PURUCHASE A PAIR OF TIE UP SHOES, AND THE SHOES WERE LIKE A PICE OF FLAT CARBOARD. PLEASE DONT BUY NOTHING FROM THEM. THEY ARE A TRUE RIP OFF. TAKE ME FROM OFF OF YOUR MAILING LIST. ASAP

Yesterday I looked at an outfit that was listed at $109.00. Today that same outfit is list price is $159.00 with a "50% off sale". Deceptive practice - a $50 price increase to get 50% off. In addition to extremely poor customer service and outrageous shipping policy- I'm done with this company.

Worst customer service ever. Comenity Bank too. That's who issues the cards for Jessica London. If I could give this zero stars I would. they have charged me for a club membership for $20.71, although I have not used the card for over a year! Then they tacked on late fees adding up to a total of $85.00. I just now paid the whole thing and closed the account. Do yourselves a favor and DONT buy anything from them!

I got an email regarding my order with minimum identification asking me to call regarding my order. I did and they asked for everything on the order including my credit card info. I stupidly gave it to them. Then thought again, I took the email to my bank and they said to cancel the credit card and get a new one because the email looked like a SCAM! I did and when the back order went through they just cancelled the order and now I have to pay extra for the item.